There is a very small chance that your package can be damaged during delivery. However, if this really happens to your order, we need you to contact EVOVE Support Team at Our support staff will get back to you within the shortest delay possible.

Your email should contain the following items:
• Order Number
• Photo/Scan of the Waybill
• Photo of the Damaged Package
• Photo that shows clearing the damaged part(s) of the product(s)

Once your dead on arrival (DOA) claim is confirmed, we'll refund your entire order value.

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