There is a very small chance that your package can be damaged during delivery. However, if this really happens to your order, we need you to contact EVOVE Support Team at info@evovevape.com. Our support staff will get back to you within the shortest delay possible.

Your email should contain the following items:
• Order Number
• Photo/Scan of the Waybill
• Photo of the Damaged Package
• Photo that shows clearing the damaged part(s) of the product(s)

Once your dead on arrival (DOA) claim is confirmed, we'll refund your entire order value.

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