Please see below our complete warranty policies for products purchased on evovevape.com:
EVOVE will provide replacement free of charge for products purchased on EVOVEVAPE.COM, under warranty according to the following terms and conditions.

• Warranty provides 1 replacement sample free of charge for defective and eligible EVOVE device within 365 days of purchase by the end user.
• Warranty provides 1 replacement sample free of charge for every defective and eligible EVOVE pod within 7 days of purchase by the end user.
• Customer must provide order number and photos/short videos demonstrating the product's defect as attachment in an email sent to EVOVE Support Team at info@evovevape.com.

Warranty may be void as a result of the following circumstances:
• The customer does not provide order number or photos/short videos as proof
• Product failure or damage which is caused by improper use or unauthorized adjustments
• Product failure or damage as a result of excessive force or impact and non-recommended operating conditions
• Product failure or damage caused by water or any other conducting-liquid
• Product failure or damage caused by usage with non EVOVE brand suggested components

Warranty does not cover:
• Cosmetic breakdown occurring through wear and tear, including but not limited to scratches, dents, and broken plastic
• Normal performance degradation of batteries. Please contact EVOVE Support Team at info@evovevape.com for more information on battery degradation
• Personal items or consumable goods and attachments, including but not limited to non EVOVE pods, non EVOVE devices, and USB cables
• Any non EVOVE brand product

EVOVE reserves the right of final decision in all warranty cases. EVOVE may interpret and revise the content of this warranty.

Did this answer your question?